FAQs

Answers to Frequently Asked Questions

1. What is a public insurance adjuster?

A public adjuster is a licensed professional who works on behalf of policyholders — not the insurance company — to evaluate, document, and negotiate insurance claims to help you get the settlement you deserve.

2. How is a public adjuster different from the insurance company’s adjuster?

The insurance company’s adjuster represents the company’s interests. A public adjuster represents you, ensuring your claim is fully documented and fairly settled.

3. When should I hire a public adjuster?

You should consider hiring us as soon as damage occurs — before filing your claim. However, we can step in at any stage, including after an underpaid or denied claim.

4. Will hiring a public adjuster slow down my claim?

No. In fact, hiring a public adjuster often speeds up the process, because we know exactly what documentation insurers require.

5. Can hiring a public adjuster really increase my settlement?

Yes. Studies show policyholders who use public adjusters often receive significantly higher settlements compared to handling claims alone.

6. Do you work with both residential and commercial claims?

Absolutely. We represent homeowners, landlords, property investors, and business owners across a wide range of claims.

At Norwood, we represent homeowners, landlords, and residential property investors through every stage of the insurance claims process.

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